Product Description Skip your multi-step cleaning routine and clean your floors in one easy step! The BISSELL Symphony All-in-One Vacuum & Steam Mop allows you to vacuum up dirt and debris and steam-clean your hard floors at the same time. Sanitize* your floors using the natural power of steam to eliminate 99.9% of germs and bacteria.* With the Easy Touch Digital Controls, you can easily switch between functions while cleaning so you can vacuum and steam at the same time or separately. It is safe to use on sealed hard floors including hardwood, tile, ceramic, linoleum, marble, and granite. From the Manufacturer Trouble Shooting Steps 1. Empty solution tank 2. Making sure the “Hi” or “Low” steam buttons have been selected 3. Making sure the water filter is pushed in all the way.